Get help from a maxon engineer - Easy and hassle free
by Gaz Satkunathas, Technical Engineer
Just a click away
Maxon has a catalogue of standard products over 500 pages long. The DC motors, gearheads and controllers in the catalogue, can also be combined, and tailored, to produce over a million combinations. So, it is not surprising that customers sometimes need guidance as to which maxon product would best suit their application.
Maxon’s online chat function is a popular method of contact for real-time support. On average, it will be less than a minute before you are in contact with a qualified engineer. Web chat allows you to share documents, weblinks and screenshots, allowing faster problem-solving. The option to multitask means you can be more efficient. There is no need to keep checking as you will get an instant notification when you receive a reply and, of course, no need to listen to any tedious hold music! Your maxon engineer also has access to any previous conversations you have had on chat, so there is no need to keep repeating yourself. You will receive a transcript of the conversation so you can refer back to it at any time.
So if you need an answer fast, try the maxon Chat function - www.maxongroup.co.uk.
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